Refund Policy

This policy covers Careers.ai subscriptions, usage-credit purchases and failed AI jobs. Read it with our Terms of Service. Mandatory consumer rights always apply, even if this policy does not describe a particular remedy.

1. Current payment availability

Paid checkout has not launched. Paddle is the intended reseller and Merchant of Record, subject to approval and activation. The Paddle procedures below apply only to purchases actually completed through Paddle. Free access and test transactions do not involve a real payment to refund.

2. How to request cancellation, withdrawal or a refund

Email [email protected] with your account email, purchase date and order reference, if available. State whether you want to cancel future renewal, withdraw from a contract or request a refund. A clear statement is sufficient; you do not need to use a particular form or provide a reason for exercising a statutory withdrawal right. Do not send passwords or full payment-card details.

For a Paddle purchase, you can also use the support link in your receipt or Paddle buyer support. Paddle’s Refund Policy and Buyer Terms govern its handling of the transaction, without reducing your mandatory rights.

3. Statutory withdrawal rights

Consumers in the EU/EEA generally have 14 days from entering a distance service contract to notify the seller that they wish to withdraw. Other countries may provide additional or different rights. If you expressly request that a service begin during that period, a proportionate charge may be due for service already supplied where the law permits it.

Exceptions for completed services or supplied digital content apply only when their legal conditions, including any required express consent and acknowledgement, are met. Simply creating an account or using an AI feature does not by itself establish that you waived a statutory withdrawal right.

You may send: “I give notice that I withdraw from my Careers.ai contract,” followed by your name, account email, contract date, order reference if available, and the date of the request. Use the contact above or, for Paddle orders, the withdrawal option available in its customer portal. Statutory withdrawal refunds are made within the applicable legal deadline, generally 14 days after the seller receives the withdrawal notice, using the original payment method unless otherwise agreed without a fee.

4. Faulty services and other refund requests

If paid functionality is unavailable, materially faulty or not as described, contact us with the issue and order reference. We will investigate and provide the repair, price reduction, termination or refund remedy required by law. Restoring credits is not a substitute for a monetary refund when you are legally entitled to one.

Outside mandatory rights, you can still request a refund and explain the problem. Requests are considered individually; AI dissatisfaction does not automatically guarantee or automatically exclude a refund. For Paddle transactions, discretionary refunds are determined under its published policy. A refund of a purchase may end the associated paid access and remove the unused allowance attributable to that refunded purchase. It does not justify removing unrelated credits.

5. Cancelling future renewal

Cancel through subscription management or ask us for assistance before the next renewal. For Paddle orders, billing management is available through the receipt or Paddle buyer support. Cancellation stops future renewal and normally leaves access available for the remainder of the paid period. It is separate from requesting a refund for an earlier charge. It does not erase credits already earned unless their purchase is refunded or the account is deleted.

6. AI failures and credits

If an AI job fails, the system restores the credits charged for that job. If that restoration is missing, contact us with the approximate time and feature used. Credits are for use inside Careers.ai, cannot be transferred or redeemed for cash, and remain subject to the refund rights for the underlying purchase.

7. Contact